Customer Service Lead

3 weeks ago


New York, New York, United States Arlo Midtown Full time
Job Summary

We are seeking an experienced Hotel Operations Coordinator to join our team at Arlo Midtown. In this role, you will support the front office manager in leading daily operations, providing exceptional guest service, and driving business outcomes.

This is an exciting opportunity for a motivated and organized individual with a passion for hospitality to grow their career. If you have a talent for problem-solving, excellent communication skills, and a keen eye for detail, we encourage you to apply.

Salary Information: Competitive salary range: $64,350 - $70,000 Annually

Main Responsibilities
  • Support Front Office Manager: Assist in leading daily operations and ensuring seamless service delivery.
  • Provide Exceptional Guest Service: Respond promptly to guest inquiries and resolve issues efficiently.
  • Coordinate Room Sales and Inventory: Analyze data to optimize room sales and revenue.
  • Maintain Accurate Records: Ensure accurate and up-to-date records of guest interactions and hotel operations.


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