Customer Service Innovation Lead

7 days ago


New York, New York, United States Replicant Full time

We are seeking a highly motivated and results-driven Business Development Representative to join our team at Replicant, a leading Contact Center Automation company. With the rapid growth of AI technology, we are looking for an individual who can leverage their sales expertise to drive business development and expand our customer base.

As a Business Development Representative, you will be responsible for researching, prospecting, and creating new pipeline with enterprise customers, with a focus on developing the sales culture at Replicant.

We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally. Our innovative platform enables consumers to engage in natural conversations across voice, messaging, and other digital channels, resolving customer support issues without the wait, 24/7.

Sales Responsibilities
  • Build a strong sales pipeline through email campaigns, calling, and objection handling
  • Researching, prospecting, and setting qualified meetings
  • Create prep documents for each meeting to ensure Account Executives are prepared to make a great first impression
  • Ensure Marketing Qualified Leads (MQLs) convert to Sales Qualified Leads (SQLs)
Requirements
  • 2+ years as a Business Development Representative/Sales Development Representative or other relevant sales/customer-facing experience (B2B SaaS is a plus)
  • Strong written, oral, and presentation skills
  • Results-driven and hunter mentality
  • Vibrant and energetic attitude, willingness to perform and get things done
Benefits
  • Competitive salary: $120,000 - $150,000 per year, depending on location and experience
  • Equity package
  • Top-of-the-line healthcare (medical, vision, and dental)
  • Health and Wellness Perk Equipment Stipend Flexible vacation policy Amazing team trips & offsites where you can find our CEO baking bread for the team

We believe that the whole is greater than the sum of its parts. We value open communication, proactively seek feedback, and strive toward an egalitarian culture. If you're excited by AI, ChatGPT, and Large Language Models, and want to make an impact with a talented team, please apply



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