Technical Service Lead

4 weeks ago


Stamford, Connecticut, United States Legal & General Retirement America Full time

h3JobDescription/h3pLegal&GeneralRetirementAmericaisseekingahighlyskilledTechnicalServicesLeadtojoinourteam.AsakeymemberofourITdepartment,youwillberesponsiblefordeliveringbusiness-as-usualEndUserComputing(EUC)servicestoourusers./ppThesuccessfulcandidatewillhaveextensiveknowledgeoftheMicrosoftEUCstack,includingWindows,Outlook,Teams,andO365.TheywillalsohaveexperiencewithconfigurationandmanagementofEUCdesktopenvironments,aswellashardwarelifecycleandassetmanagement./ppKeyresponsibilitieswillincludeleadingthedeliveryofEUCservices,ensuringtheefficientandeffectivehandlingofincidents,requests,problems,andchanges,andcollaboratingwithvariousthirdpartiestofacilitateservicedelivery./ppTheidealcandidatewillhaveastrongorganizationalandtimemanagementskills,withtheabilitytoworkindependentlyandaspartofateam.Theywillalsohaveapassionfordeliveringexcellentcustomerserviceandacommitmenttoensuringthatourend-usershaveapositiveandproductivetechnologyexperience./ppbKeyResponsibilities:/b/pulliLeadEUCservicesdeliverytoensurebusiness-as-usualoperations/liliEnsuretheefficientandeffectivehandlingofincidents,requests,problems,andchanges/liliCollaboratewithvariousthirdpartiestofacilitateservicedelivery/liliManageEUChardwarelifecycle,includingprocurement,assignmenttracking,refreshschedule,anddecommissioning/liliHandleLGRAmobiledevicesandsubscriberlines/liliManageandprocuresoftwarelicenses,licenseassignments,anddeployments/liliPartnerwithHRtooperateandmanagejoiners/movers/leavers(JML)processes/liliProvidesupportforconferenceroomsystems&AVcomponents/liliCompleteIncidentManagementandothercoreITprocesses/li/ulpbQualifications:/b/pulli5+yearsofexperienceinITservicedelivery,preferablyinasimilarrole/liliBachelor'sdegreeorequivalentexperienceinInformationTechnology,ComputerScience,orrelatedfieldpreferred/liliExperienceworkingwithinanITILframeworkispreferred/liliExtensiveknowledgeoftheMicrosoftEUCstack/liliExperiencewithconfigurationandmanagementofEUCdesktopenvironments/liliExperiencewithhardwarelifecycleandassetmanagement/liliExperiencewithmobiledeviceandsubscriberlinemanagement/liliStrongorganizationalandtimemanagementskills/liliAbilitytoworkindependentlyandaspartofateam/li/ulpbBenefits:/b/pulliVacationdaysdependingonexperiencelevelandyearsofservice/lili4floatingholidays&2personaldays/liliSickdays,dependingonyearsofservice/lili2paidvolunteeringdays/liliHealthbenefits,includingmedical,dental,andvisioncoverage/liliSupplementalhealthbenefitsandlifeinsurance/lili6weeksofpaidparentalandmaternalleave/liliImmediatevestingintoa401ksavingsplanwithupto6%companymatch/lili100%employer-contributedPensionPlan-CashBalancePlanafter1yearofservice/liliFlexibleWorkspaceandArrangements/liliTuitionandCertificationreimbursements/liliInfertilityanddomesticpartnerbenefits/li/ulpTheexpectedhiringcompensationrangeforthispositionis$97,000to$125,000annually.Basepayofferedmayvarydependingonmultipleindividualizedfactors,includingmarketlocation,job-relatedknowledge,skills,andexperience.Thecurrentbonustargetforthepositionis15%ofthebasesalarywithastretchtotwicethetarget,modifiedforcorporateandindividualperformance.Thisrolerequires4daysworkingfromtheoffice./p



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