Customer Service Representative

4 weeks ago


Winchester, Virginia, United States The Specialty Companies Full time
Job Title: Customer Service

We are seeking a highly skilled and organized Customer Service professional to join our team at The Specialty Companies.

Job Summary:

The ideal candidate will provide exceptional customer service to our valued clients, manage the front desk, and prepare printing jobs. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Interact with customers via phone or in-person to provide information about products and services, take orders, or document complaints
  • Coordinate customer inquiries and issues with the appropriate department personnel
  • Maintain accurate records of customer interactions and transactions
  • Handle customer complaints or escalate when necessary
  • Meet or exceed all service and sales targets
  • Provide administrative support as needed
  • Attend all staff meetings, trainings, and educational classes as required

Requirements:

  • High school diploma or equivalent required; some post-high school education or training preferred
  • Printing or Graphic Design experience beneficial
  • Previous customer service or related experience preferred
  • Pleasant and friendly demeanor, with an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite

What We Offer:

The Specialty Companies offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing exceptional customer service and building strong relationships with our clients.



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