Customer Service Representative
4 weeks ago
We are seeking a highly skilled and organized Customer Service professional to join our team at The Specialty Companies.
Job Summary:
The ideal candidate will provide exceptional customer service to our valued clients, manage the front desk, and prepare printing jobs. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Interact with customers via phone or in-person to provide information about products and services, take orders, or document complaints
- Coordinate customer inquiries and issues with the appropriate department personnel
- Maintain accurate records of customer interactions and transactions
- Handle customer complaints or escalate when necessary
- Meet or exceed all service and sales targets
- Provide administrative support as needed
- Attend all staff meetings, trainings, and educational classes as required
Requirements:
- High school diploma or equivalent required; some post-high school education or training preferred
- Printing or Graphic Design experience beneficial
- Previous customer service or related experience preferred
- Pleasant and friendly demeanor, with an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Outstanding phone skills
- Strong computer and internet skills, including Microsoft Office suite
What We Offer:
The Specialty Companies offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing exceptional customer service and building strong relationships with our clients.
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