Care Coordinator

3 days ago


Asheville, North Carolina, United States Vaya Health Full time
Care Coordinator Job Description

Job Summary: We are seeking a highly skilled Care Coordinator to join our team at Vaya Health. As a Care Coordinator, you will be responsible for providing proactive intervention and telephonic coordination of care to eligible members to ensure that they receive appropriate screening, assessment, services, and care transitions.

Key Responsibilities:

  • Administer screenings and assessments to identify members' health needs and develop care plans to achieve their health goals.
  • Manage discharges/transitions between care settings to ensure seamless care coordination.
  • Perform telephonic outreach and engagement activities for members who are eligible for Tailored Care Management and provide care coordination for members who qualify for the NC Healthy Opportunities Pilot services.
  • Document all activities in designated software platforms according to Vaya policy and procedure.

Requirements:

  • Bachelor's degree in a Human Service-related field (such as Psychology, Social Work, etc.)
  • Two (2) years' experience in a human service-related field (such as Psychology, Social Work, etc.)
  • At least two (2) years of post-degree progressive experience providing similar services to the population served.

Preferred Qualifications:

  • Call Center (inbound/outbound) experience
  • Tailored Care Management experience
  • Care Coordination experience
  • NC Healthy Opportunities Pilot experience

Working Conditions:

  • This position requires access to, and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality.
  • The individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health.

Residency Requirement: This position is required to reside in North Carolina or within 40 miles of the North Carolina border.

Salary: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.



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