Executive Director of Operations

5 days ago


Milwaukee, Wisconsin, United States Bisnow Full time
Job Description

Company Overview

Bisnow is a leading provider of real estate news, events, and data. We are seeking a highly skilled and experienced Executive Director of Operations to join our team.

Job Summary

The Executive Director of Operations will be responsible for overseeing the day-to-day operations of our commercial office portfolio. This includes managing a team of professionals, developing and implementing business strategies, and ensuring the highest level of customer satisfaction.

Key Responsibilities

  • Portfolio Management: Oversee the operations of a multi-building commercial office portfolio, including staffing, maintenance, financial management, and strategic business plan execution.
  • Cross-functional Collaboration: Partner with Asset Management, Facilities, and Construction teams to develop and execute business plans aimed at optimizing asset performance.
  • Budgeting & Financial Oversight: Lead the development and management of annual operating budgets, capital expenditures, and financial forecasts. Ensure NOI (Net Operating Income) targets are achieved.
  • Tenant Relations: Develop strong, direct relationships with tenants, ensuring leases are administered correctly, and respond promptly to tenant needs to maintain high satisfaction and retention levels.
  • Reporting & Analysis: Collaborate with the accounting department to prepare and deliver monthly management reports, analyzing operational and financial performance.
  • Revenue Generation: Identify opportunities to enhance asset revenue and NOI through strategic initiatives, market analysis, and operational improvements.
  • Vendor Management: Manage vendor relationships, negotiate contracts, and oversee contracted services to ensure high-quality service delivery and cost-effectiveness.
  • CAM & Expense Management: Oversee the Common Area Maintenance (CAM) process and ensure accurate tracking and reconciliation of operating expenses.
  • Brand & Community Engagement: Serve as a brand ambassador for the company and the properties, maintaining a positive presence within the local community and industry.

Qualifications

  • Minimum of 3 years of demonstrated experience in commercial office management or general management.
  • Strong financial acumen and experience with budgeting, financial reporting, and managing P&L.
  • Proficiency in Microsoft Office (Word and Excel). Experience with property management software like Yardi is a plus.
  • Proven leadership and organizational skills, with the ability to manage multiple projects and deadlines.
  • Strong interpersonal skills and the ability to foster collaborative relationships with internal teams, tenants, and vendors.
  • Education: Bachelor's degree (Preferred).

Benefits

  • 401(k) & 401(k) matching.
  • Dental, Health, Vision, and Life Insurance.
  • Flexible Spending Account (FSA).
  • Health Savings Account (HSA).
  • Paid time off and Retirement plan.


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