Director of Operations and Care
6 days ago
We are seeking a highly skilled and compassionate Executive Director Assistant to join our team at Azura Memory Care. As a key member of our leadership team, you will play a vital role in ensuring the highest quality of care and services for our residents.
Key Responsibilities- Administrative and Operations Management
- Develop and implement operational policies and procedures to ensure compliance with state regulations and company standards.
- Collaborate with the Executive Director to oversee the daily operations of the facility, including staff management and resident care.
- Maintain accurate records and reports, including staff schedules, resident information, and facility maintenance.
- Ensure the facility is maintained in a clean and safe environment, adhering to all state and company regulations.
- Program and Service Implementation
- Develop and implement person-centered care programs to enhance the quality of life for our residents, including the MOSAIC quality of life program.
- Collaborate with the regional nurse and Director of Nursing to ensure resident medical needs are met and best practices are being followed.
- Conduct behavior calls with the nurse/compliance to ensure resident needs are being met.
- Ensure a daily activity program is designed to meet individual resident needs.
- Ensure meal service is delivered to meet individual resident needs.
- Assessment and Care Planning
- Perform assessments of potential residents to ensure they meet our admissions criteria.
- Admit and discharge residents according to admissions criteria, responding to inquiries from potential residents and processing applications.
- Oversee the admission process, including agreement, rate setting, and communication with family, health, and other providers.
- Complete individual care plans for each resident with the interdisciplinary team and ensure service delivery according to individual resident needs.
- Family Support
- Work with families to maintain a strong relationship with their relative residing in the home.
- Assist family members in understanding the frailties of age, Alzheimer's disease, and related dementias.
- Participate in problem-complaint resolution to attain satisfaction for residents and families.
- Personnel Management
- Lead by example, encouraging teamwork and promoting the MOSAIC philosophy.
- Respond to on-the-job injuries in accordance with policies and procedures.
- Perform coaching and disciplinary discussions with staff as needed.
- Maintain the established staffing model and staff-to-resident ratios.
- Maintain the master staffing schedule and find replacements for staff call-ins.
- Marketing
- Respond to inquiries from potential residents during the absence of the Administrator.
- Ensure a positive image of the residence.
- Promote the residence in the community through an active referral network.
- Conduct events to showcase the residence and its program.
- Education
- A bachelor's or associate's degree in a related field, or a minimum of 2 years of related work experience in assisted living or long-term care.
- Experience
- Demonstrated understanding of older adults and the issues, diseases, and needs related to aging.
- Demonstrated marketing and networking skills to help meet occupancy goals.
- One year of experience in a management position preferred.
- Demonstrated written and oral communication skills.
- Computer skills, including time and attendance, Microsoft Word, email, etc.
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