Bilingual Customer Service Representative

1 day ago


Bloomfield Hills, Michigan, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide exceptional customer service to customers in person, over the phone, and via email
  • Resolve customer complaints and concerns in a timely and professional manner
  • Process sales transactions accurately and consistently with company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Assist customers in selecting the right products and services for their needs
  • Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction
  • Stay up-to-date with product knowledge and features to provide expert advice to customers
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Have a valid, unrestricted driver's license
  • Have at least a high school diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
About Us

At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth and development, and we value the unique talents and abilities of all our employees. We are committed to creating a diverse and inclusive workplace where everyone can thrive and let their colors shine.



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