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Sales Manager II

2 months ago

Rochester, Pennsylvania, United States Service Corporation International Full time
Job Summary

We are seeking a highly skilled Sales Manager II to join our team at Service Corporation International. As a Sales Manager II, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives.

Key Responsibilities
  • Staff Management and Leadership
    • Meet and exceed established sales quotas
    • Ensure that sales counselors utilize best practices while observing company policies and procedures
    • Provide initial and ongoing sales instruction to ensure that all sales counselors meet or exceed customer needs
    • Manage sales counselors, acting as their primary reference regarding sales processes, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guidelines, compliance issues, and customer service delivery
  • Market Share
    • Develop marketing programs that complement the geography, demographics, ethnicity, or religions of the community
    • Analyze and be aware of competitor pricing
    • Plan and participate in community events designed to develop prospects and heighten awareness of the location
  • Expense Management
    • Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial, and federal laws
    • Approve all discounts offered to customers
    • Prepare reports that demonstrate compliance with financial controls
  • Operations Support
    • Maintain all marketing materials, training manuals, sales equipment, and other sales supplies
    • Ensure that sales programs, incentives, and awards, and sales presentations are budgeted, approved, and conform to company policies
    • Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for sales counselors and the public
  • Compliance
    • Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
    • Ensure compliance of sales practices with federal, state/provincial, and local regulations
Requirements
  • Education
    • High school or equivalent
    • Bachelor's degree preferred
  • Experience
    • Sales experience not required
    • Sales counselor and sales supervisory experience preferred
    • Experience presenting, training, coaching, and motivating salespeople and sales forces a plus
  • Licenses
    • Valid state/province driver's license with good driving record
    • Insurance license as required by state/province law and as prescribed by each state board
  • Knowledge, Skills, and Abilities
    • Working knowledge of Windows-based PC environment and MS office applications
    • Knowledge of Customer Relationship Management systems a plus
    • Ability to maintain confidentiality
    • Ability to work beyond standard business hours when necessary to service customers
    • Ability to set goals for employees that are challenging but achievable