Customer Service Representative
1 month ago
Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch network, you will be responsible for delivering exceptional service to our members and customers.
Responsibilities:
* Greet all members and customers, determine their needs, and provide legendary service
* Reach sales and service goals for multiple AAA products and services
* Prepare and provide TripTiks travel routings, marked road maps, tour books, and other travel-related materials
* Make hotel and car rental reservations for members and provide travel destination information
* Issue passport photos
* Accept payments for various products, provide accurate change and receipts, balance and reconcile cash drawer
* Perform additional job-related duties as assigned by management
Qualifications:
* Experience in retail sales, banking, or similar customer service/sales environment
* Proven ability to exceed assigned sales or service quality goals
* Ability to work overtime, including Saturdays
* Experience with Microsoft Office basics
* Ability to travel locally when necessary
* High school diploma or GED
* Successful completion of pre-employment assessments, background check, and drug screening
Benefits:
* Extraordinary medical, dental, vision, and life benefits
* 401(k) Savings plan with company match
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more)
At American Automobile Association, we value diversity and inclusion. We believe that our employees are our greatest strength, and we strive to create a workplace that is welcoming and inclusive for all. We are committed to delivering legendary service and beneficial products that provide our members with peace of mind and value.
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