Retail Service Representative

2 months ago


Rochester, Pennsylvania, United States AAA East Central Full time

Retail Service Specialist

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. As a key member of our branch network, you will play a vital role in delivering exceptional service to our members and customers.

**Responsibilities**

* Provide legendary service to members and customers, ensuring a positive experience with every interaction
* Meet and exceed sales and service goals for multiple AAA products and services
* Prepare and provide travel-related materials, including TripTiks and tour books
* Make hotel and car rental reservations for members, and provide travel destination information
* Issue passport photos and accept payments for various products
* Balance and reconcile cash drawer, and perform additional job-related duties as assigned by management

**Qualifications**

* Experience in retail sales, banking, or similar customer service/sales environment
* Proven ability to exceed assigned sales or service quality goals
* Ability to work overtime, including Saturdays
* Experience with Microsoft Office basics
* Ability to travel locally when necessary
* High school diploma or GED
* Successful completion of pre-employment assessments, background check, and drug screening

**Benefits**

* Extraordinary medical, dental, vision, and life benefits
* 401(k) Savings plan with company match
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts (membership, insurance, travel, entertainment, services, and more)

**About AAA East Central**

As the largest federation of AAA clubs in the nation, we have 14,000 employees in 21 states helping 17 million members. Our strength lies in our employees, who bring together diverse cultures, backgrounds, personalities, and strengths to deliver legendary, lifetime service to our members. When we embrace our diversity, we win. All of us.



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