Club Director
2 weeks ago
We are seeking a highly motivated and experienced Club Manager to join our team at Nelson Fitness 1440 Llc. As a Club Manager, you will be responsible for leading our team to achieve excellence in customer service, sales, and operational efficiency.
Key Responsibilities:Client Relations and Member Retention:- Develop and implement strategies to maximize member acquisition and retention.
- Handle member relations transactions, financial transactions, and inquiries.
- Process payments, update financial information, and manage ancillary services.
- Address and resolve member complaints and suggestions.
- Maintain accurate CRM/CMS records and assist in retail sales.
- Promote new internal and external promotions.
- Identify team strengths and opportunities for appropriate staffing solutions.
- Recruit, interview, and hire team members.
- Train staff on policies, procedures, CRM/CMS, and sales techniques.
- Oversee payroll and performance monitoring.
- Manage lead distribution, follow-up, and conversion.
- Oversee social media management and internal/external marketing efforts.
- Ensure cost-effective and timely execution of business functions.
- Control inventory and manage vendor relationships.
- Maintain facility and equipment, ensuring all are in good working order.
- Align PT and sales team objectives to support sales goals.
- Oversee the Personal Training department and work with trainers to garner more clientele.
- Leadership and Strong Communication: Excellent verbal and written communication skills, ensuring clear and prompt information flow between all levels of the organization. Experience in leading and managing a team with a focus on developing your staff.
- Customer Service Excellence: Proven ability to provide exceptional customer service and handle member relations effectively.
- Organizational Skills: Highly organized with the ability to manage multiple tasks and priorities effectively.
- Sales and Marketing Experience: Experience in sales, marketing, and lead generation, with a track record of achieving sales targets.
- Problem-Solving Abilities: Strong problem-solving skills, with the ability to address and resolve issues promptly and efficiently.
- Operational Management: Experience in managing operations, including inventory control, vendor management, and facility maintenance. Understanding of financial management, including budgeting, expense control, and financial reporting.
- Technical Proficiency: Familiarity with basic office software platforms and ability to learn new ones (e.g., MS Office, CRM).
- Fitness Industry Knowledge: Knowledge of the fitness industry and trends, with a passion for health and wellness.
- Team Player: Ability to work collaboratively with team members, fostering a positive and productive work environment.
- Professionalism: High level of professionalism, integrity, and confidentiality.
- Flexibility: Willingness to work flexible hours, including evenings and weekends as needed.
- Certifications: CPT certification is preferred.
- Bilingual: Spanish speaking is a major plus.
- Experience: Minimum of 2 years of experience in a leadership role or the fitness or hospitality industry.
- Staff adheres to Nelson Fitness 1440 Llc's highest standards.
- Schedules are communicated with 14 days' notice.
- Club consumables are well-stocked, and equipment functions properly.
- Regular employee reviews and improvements are conducted.
- High team morale and a clean, well-maintained facility.
- Base hourly pay of $15-17 per hour
- Membership commissions from $10-20 per membership (club averages 40-60+ per month)
- *After 90 day period and promotion:
- Club PT revenue percentage + total club revenue %
- 5 paid personal days
- 10 days paid vacation
- Medical insurance
- Free gym membership
- Opportunity for growth within the company
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