Club Director

2 weeks ago

Nashville, Tennessee, United States Nelson Fitness 1440 Llc Full time
Job Title: Club ManagerJob Summary:

We are seeking a highly motivated and experienced Club Manager to join our team at Nelson Fitness 1440 Llc. As a Club Manager, you will be responsible for leading our team to achieve excellence in customer service, sales, and operational efficiency.

Key Responsibilities:Client Relations and Member Retention:
  • Develop and implement strategies to maximize member acquisition and retention.
  • Handle member relations transactions, financial transactions, and inquiries.
  • Process payments, update financial information, and manage ancillary services.
  • Address and resolve member complaints and suggestions.
  • Maintain accurate CRM/CMS records and assist in retail sales.
  • Promote new internal and external promotions.
Staffing:
  • Identify team strengths and opportunities for appropriate staffing solutions.
  • Recruit, interview, and hire team members.
  • Train staff on policies, procedures, CRM/CMS, and sales techniques.
  • Oversee payroll and performance monitoring.
Sales and Marketing:
  • Manage lead distribution, follow-up, and conversion.
  • Oversee social media management and internal/external marketing efforts.
Operations:
  • Ensure cost-effective and timely execution of business functions.
  • Control inventory and manage vendor relationships.
  • Maintain facility and equipment, ensuring all are in good working order.
Personal Training and Group Fitness:
  • Align PT and sales team objectives to support sales goals.
  • Oversee the Personal Training department and work with trainers to garner more clientele.
Requirements:
  1. Leadership and Strong Communication: Excellent verbal and written communication skills, ensuring clear and prompt information flow between all levels of the organization. Experience in leading and managing a team with a focus on developing your staff.
  2. Customer Service Excellence: Proven ability to provide exceptional customer service and handle member relations effectively.
  3. Organizational Skills: Highly organized with the ability to manage multiple tasks and priorities effectively.
  4. Sales and Marketing Experience: Experience in sales, marketing, and lead generation, with a track record of achieving sales targets.
  5. Problem-Solving Abilities: Strong problem-solving skills, with the ability to address and resolve issues promptly and efficiently.
  6. Operational Management: Experience in managing operations, including inventory control, vendor management, and facility maintenance. Understanding of financial management, including budgeting, expense control, and financial reporting.
  7. Technical Proficiency: Familiarity with basic office software platforms and ability to learn new ones (e.g., MS Office, CRM).
  8. Fitness Industry Knowledge: Knowledge of the fitness industry and trends, with a passion for health and wellness.
  9. Team Player: Ability to work collaboratively with team members, fostering a positive and productive work environment.
  10. Professionalism: High level of professionalism, integrity, and confidentiality.
  11. Flexibility: Willingness to work flexible hours, including evenings and weekends as needed.
  12. Certifications: CPT certification is preferred.
  13. Bilingual: Spanish speaking is a major plus.
  14. Experience: Minimum of 2 years of experience in a leadership role or the fitness or hospitality industry.
Expected Results:
  • Staff adheres to Nelson Fitness 1440 Llc's highest standards.
  • Schedules are communicated with 14 days' notice.
  • Club consumables are well-stocked, and equipment functions properly.
  • Regular employee reviews and improvements are conducted.
  • High team morale and a clean, well-maintained facility.
Compensation & Benefits:
  • Base hourly pay of $15-17 per hour
  • Membership commissions from $10-20 per membership (club averages 40-60+ per month)
  • *After 90 day period and promotion:
    • Club PT revenue percentage + total club revenue %
    • 5 paid personal days
    • 10 days paid vacation
    • Medical insurance
  • Free gym membership
  • Opportunity for growth within the company

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