Service Business Development Representative

5 days ago


Manassas, Virginia, United States Joyce Koons Automotive Full time
Customer Care Associate Job Description

Joyce Koons Honda Buick GMC is seeking a highly skilled Customer Care Associate to join our team. As a key member of our service department, you will be responsible for ensuring exceptional customer experiences through prompt and personalized service.


Key Responsibilities:
  • Respond to high-volume incoming calls from customers to schedule appointments and address their service needs.
  • Initiate outbound communication to establish service appointments and provide customers with vehicle and service information.
  • Identify and escalate priority issues to ensure timely resolution.

Requirements:
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
  • Experience in a call center or customer service environment, with a proven track record of providing exceptional customer service.
  • Strong data entry and typing skills, with the ability to accurately and efficiently process customer information.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Must pass a drug screen and background check.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics.



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