Office Operations Manager
7 days ago
Kerry Gulino - State Farm Agent is seeking a seasoned Service Manager to lead our customer service team and drive business growth. As a key member of our agency, you will be responsible for ensuring exceptional customer experiences and implementing effective processes to achieve our goals.
We offer a competitive salary range of $55,000 - $75,000 per year, depending on experience. In addition to your base salary, you will also have opportunities to earn commissions and bonuses based on your sales performance.
Your responsibilities will include:
- Establishing and maintaining strong relationships with customers through regular communication and follow-up.
- Providing prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Using a customer-focused, needs-based review process to educate customers about insurance options and ensure they have the right coverage for their needs.
Requirements:
- Excellent communication skills, both written and verbal.
- Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
- Experience in customer service, preferably in a sales environment.
- Proactive problem-solving skills and ability to work collaboratively as part of a team.
- Able to succeed in a fast-paced environment and adapt to changing circumstances.
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Office Operations Manager
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