Process Equipment Support Specialist

7 days ago


Baton Rouge, Louisiana, United States SunSource Full time

About the Role

We are seeking a highly skilled and technically inclined Customer Service Representative to join our inside sales team at SunSource. As a key member of our team, you will be responsible for providing outstanding service to our customers and support to our outside sales staff.

Key Responsibilities

  • Provide technical support and answer customer inquiries regarding our industrial process equipment and systems.
  • Develop and maintain relationships with customers to understand their needs and provide solutions that meet their requirements.
  • Collaborate with our suppliers' factory personnel to resolve technical issues and improve product offerings.
  • Enter orders into our order handling system and ensure accuracy and consistency.
  • Participate in sales meetings and educational activities to stay up-to-date on the latest technical developments with our products.
  • Develop and maintain a working knowledge of our products, including pumps, agitators, rotating equipment, and mechanical seals.

Requirements

  • Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience.
  • Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc).
  • Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.

About SunSource

SunSource is a leading distributor of process pumps and components in the fluid process market. We provide technical added-value in equipment sales in Louisiana, Mississippi, and SE Texas. Our team is technically sound and highly experienced with industry-leading brands.



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