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Equipment Rental Support Associate

2 months ago

Baton Rouge, Louisiana, United States Briggs Equipment Full time
Job Summary

The Rental Coordinator is a key member of the Briggs Equipment team, responsible for providing administrative, sales, and logistical support to the Rental team. This role involves partnering with the Rental team to ensure the status of equipment, generating rental contracts, following up on sales leads, making outbound sales calls, dispatching drivers, and answering incoming customer inquiries. The ideal candidate will have excellent customer service, communication, and multi-tasking skills, as well as strong ability with navigating Microsoft-based programs and company systems.

Key Responsibilities
  1. Equipment Management: Effectively communicate with internal and external customers on rental status and rental equipment-related research.
  2. Rental Contracting: Create rental contracts within the company system and coordinate asset movement.
  3. Unit Updates: Provide unit updates to other branches, the customer, and to the sales representatives.
  4. Rental Logistics: Coordinate and schedule rental equipment delivery and manage bill of ladings for records.
  5. File Management: Create and manage virtual files as well as hard copy files of unit transactions.
  6. Payables Processing: Process payables for freight and vendor invoices for re-rent orders issued for the branch.
  7. Rental Maintenance: Maintain and review rental maintenance tickets.
  8. Preventative Maintenance: Coordinate rental preventative maintenance work orders.
  9. Customer Relationships: Follow up on incoming sales leads, and foster customer relationships by making outbound prospecting calls.
  10. Additional Duties: Perform other related duties as assigned.
Requirements
  • Basic Knowledge & Competencies: Excellent customer service, communication, and multi-tasking skills, strong ability with navigating Microsoft-based programs and company systems, excellent time management skills, good knowledge of industry, dealership, and general business operations, ability to work with a high sense of urgency and minimal supervision in a dynamic, fast-paced environment.
  • Previous Experience/Education: Bachelor's Degree or equivalent experience preferred; or equivalent combination of education and experience, 1+ years related experience and/or training is preferred.
  • Physical Requirements: Working conditions are normal for an office environment, ability to lift up to 20 pounds.