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About Unlimited Biking
Unlimited Biking is a leading bike rentals, tours, and experiences company with a strong presence in major cities across the United States. Our mission is to provide exceptional experiences for our guests, fostering a culture of innovation and customer satisfaction.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our customer support team as a Customer Service Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and providing top-notch support to our clients.
Key Responsibilities
- Customer Support
- Provide timely and effective support to customers via various channels, ensuring a high level of satisfaction and loyalty.
- Respond to customer inquiries, resolve issues, and de-escalate conflicts in a professional and courteous manner.
- Product Knowledge
- Develop and maintain in-depth knowledge of our products and services, including bike rentals, tours, and experiences.
- Provide accurate and up-to-date information to customers, ensuring they have a seamless experience.
- Team Collaboration
- Work closely with internal teams, including sales, marketing, and operations, to ensure seamless customer support and experience.
- Participate in cross-functional projects to improve customer support processes and enhance the overall customer experience.
- Administrative Tasks
- Perform general administrative tasks, such as data entry, reporting, and record-keeping, to ensure accurate and efficient customer support.
Requirements
- Experience
- Minimum 1 year of experience in customer-facing roles, preferably in the sales or customer service industry.
- Skills
- Excellent written and verbal communication skills, with a professional and courteous demeanor.
- Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.
- Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
Perks
- Paid time off and flexible work-life balance.
- Opportunity to join a growing company with a strong commitment to innovation and customer satisfaction.
Commitment to Inclusion & Diversity
Unlimited Biking is committed to creating a culture that values and celebrates diversity, promoting a workplace where everyone feels welcome and included. We believe that diversity and inclusion are essential to our success and strive to create a workplace that reflects the communities we serve.