Customer Service Lead

1 week ago


Byron Center, Michigan, United States SpartanNash Full time

At SpartanNash, we strive to deliver exceptional customer experiences through our front-end operations. As a Customer Service Lead, you will play a vital role in ensuring that our customers receive the highest level of service and support. Your responsibilities will include supervising and directing front-end activities, maintaining a high standard of customer service, and contributing to the financial best interests of the store. Additionally, you will be responsible for training others to perform all department activities and functions, managing the selection, scheduling, and supervision of others, and handling spoiled/damaged products per established guidelines. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

  • Supervise and direct front-end activities to ensure a high standard of customer service.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines.
  • Follow all Food Safety and Cleaning Expectations.
  • Follow Guest Experience Guidelines.

As a Customer Service Lead at SpartanNash, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be part of a team that is dedicated to delivering exceptional customer experiences and contributing to the success of our company. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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