Workers Compensation Claim Professional Trainee

3 days ago

Overland Park, Kansas, United States Travelers Insurance Full time
Job Summary

Travelers Insurance is seeking a Workers Compensation Claim Professional Trainee to join our team. As a key member of our Claim Organization, you will play a critical role in providing assurance to our customers during life's rainy days.

Key Responsibilities
  • Complete virtual, classroom, and on-the-job training to develop technical skills for quality claim handling.
  • Handle all aspects of a Workers Compensation claim, including investigations, reserve setting, and claim-related decisions under direct supervision.
  • Communicate and apprise all parties regarding claim status, including business customers, injured employees, medical providers, and legal counsel.
  • Investigate, develop, and evaluate action plans for claim resolution, assessing coverage and determining compensability under Workers Compensation.
  • Achieve a positive result by returning an injured party to work when appropriate, coordinating medical treatment as needed.
  • Effectively prioritize and manage a Workers Compensation claim inventory, including filing and diary systems, document plans of action, and complete time-sensitive required letters and state forms.
  • Participate in Telephonic and/or onsite File Reviews.
  • Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
Requirements
  • Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
  • Ability to work in a high volume, fast-paced environment managing multiple priorities while facing ambiguity.
  • Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
  • Ability to own and manage all assigned tasks.
  • Provide excellent customer experience by communicating effectively, verbally and written.
  • Able to work independently and in a team environment.
  • Strong attention to detail.
What We Offer
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

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