Desktop Support Specialist

3 days ago


Washington, Washington, D.C., United States Murtech Full time
Job Overview

Murtech is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will provide exceptional customer service and technical support to our users.

Key Responsibilities
  • Manage assigned tickets and handle customer raised issues with minimal supervision.
  • Provide technical assistance with provisioning new devices, re-imaging existing devices, access and domain settings, O365 issues, and troubleshooting hardware and software problems.
  • Assist users with damaged or broken devices and ensure timely resolution of technical issues.
Requirements
  • Strong technical understanding of PC and MAC systems.
  • Experience with ticket management systems like ServiceNow is a plus.
  • Excellent customer service skills and ability to work independently.
  • Troubleshooting skills with hardware and software.
  • Technical schooling preferred.
What We Offer

Murtech offers a competitive pay rate of $20.00/HR W2 and a full-time schedule with regular working hours.



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