Desktop Installation Specialist

3 hours ago

Washington, Washington, D.C., United States Tandym Group Full time
Job Title: Desktop Installation Specialist

A leading services company in Washington, D.C. is seeking multiple Desktop Installation Specialists to join their growing team.

Responsibilities:
  • Assist staff with the installation, configuration, and ongoing usability of desktops, laptops, and peripheral equipment and software.
  • Serve as a member of the technical implementation team, fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required.
  • Support customer installations and support in person, remote desktop, and/or by phone.
  • Must be focused on working with a team and coordinating with team members to solve complex issues.
  • Provide a high-level of customer service to all customers, including effective communication.
  • Install, configure, and upgrade computer hardware and software, including the migration of data.
  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Contribute to departmental policies and procedures related to computer hardware, software installations, and customer support.
  • Support Windows 10, Mac OS, iOS, and Android.
  • Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.
  • Perform delivery of IT Equipment as well as returning to stock of equipment.
  • Provide phone and help-desk support for local and off-site users.
  • Maintain current knowledge of relevant technologies as assigned.
  • Participate in special projects as required.
Qualifications:
  • U.S. Citizenship required.
  • Must pass background investigation to obtain Public Trust.
  • Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT.
  • Associate's Degree in a Computer-centered discipline.
  • 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
  • Must have 5+ years of experience with technical proficiency in MAC OS, tools, and productivity office suites.
  • Advanced level experience in MAC/PC hybrid environments, including mobile devices.
  • Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
  • Experience troubleshooting mobile devices using both iOS and Android.
  • Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
  • Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.
  • Excellent diagnostic and problem-solving skills.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
  • Must be able to lift to 50 lbs.
  • Keen attention to detail.
  • Team oriented and skilled in working within a collaborative environment.
  • Strong verbal and written communication skills.
Desired Skills:
  • Bachelor's Degree.
  • Experience with AirWatch.

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