Marketing Campaign Coordinator

2 weeks ago


Hayward, California, United States Maplewood Marketing Full time

The Marketing Campaign Coordinator oversees the daily functions of the customer support and lead acquisition team. This role is responsible for designing, executing, and sustaining processes, protocols, and initiatives aimed at enhancing customer satisfaction. Additionally, the coordinator promotes organizational standards and motivates team members to foster customer loyalty and engagement through exceptional service.

Key Responsibilities:

  • Discover and cultivate new lead opportunities through effective relationship management
  • Engage in continuous product training sessions
  • Collaborate internally with a team to develop implementation strategies
  • Align with management to ensure consistency with organizational objectives
  • Review sales activities and potential clients with leadership
  • Manage daily sales, marketing, and campaign operations
  • Oversee the execution and delivery of significant client initiatives, optimizing performance, return on investment, and identifying expansion opportunities
  • Handle all troubleshooting, problem-solving, client campaign inquiries, and key implementations

This is an entry-level opportunity with the potential for advancement into a management role upon successful performance.

Qualifications: Additional Knowledge, Skills, or Abilities:

  • 1 to 3 years of experience in Customer Service
  • Capability to cross-train and mentor team members
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and remain composed under pressure while treating others with respect
  • Proficient in identifying and resolving issues promptly
  • Skilled in prioritizing and planning work activities
  • Focuses on conflict resolution and actively listens to others
  • Works efficiently and effectively, both independently and collaboratively
  • Balances team and individual responsibilities, contributing to a positive team environment
  • Adapts well to frequent changes in the work setting
  • Able to handle challenging or emotional customer interactions and respond swiftly to service requests to fulfill customer commitments

We look forward to receiving your application.



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