Operations Management Trainee
4 days ago
The Operations Management Trainee will play a crucial role in supporting the shop management process and contributing to cost savings, customer retention, and metric-based initiatives. This position requires strong communication and problem-solving skills, as well as the ability to work cross-functionally across various departments.
Key Responsibilities- Customer Relationship Management: Provide exceptional customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Rental Department Coordination: Ensure maximum utilization without compromising lease customers.
- Sales Partnership: Collaborate with Sales staff on customer calls for new business and increased customer satisfaction.
- Cost Management: Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize running costs and maintenance overhead.
- Interdepartmental Coordination: Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
- PM Scheduling and Maintenance: Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
- Bachelor's Degree: Required.
- Customer Service Experience: One (1) year or more of customer service experience with issue resolution preferred.
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Equal Opportunity EmployerRyder is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
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