Desktop Support Specialist

4 weeks ago


Silver Spring, Maryland, United States Job Details Full time
Job Details

Systems Integration & Development (SID) is an award-winning IT solutions provider seeking a skilled Desktop Support Specialist.

This is a full-time position based in the Silver Spring, MD area.

Key Responsibilities:
  • Provide technical support for Windows Server 2019 and Windows 10 systems.
  • Troubleshoot user issues with printers, servers, and other hardware.
  • Handle level 1 & 2 tickets and work on multiple issues to satisfactory resolution.
  • Keep systems updated with patches from SCCM.
  • Support hardware, including desktops, laptops, printers, and scanners.
  • Meet and conference support.
  • Active Directory account management.
  • Email account management.
  • IT policy support and implementation.
  • IT Security – patching, incident reporting, security processes.

Requirements:
  • 2-3+ years of Service Desk/Help Desk support experience.
  • Experience with Windows Operating Systems, MS Office Suite, and Email.
  • Ability to build or install new workstations.
  • Windows Active Directory experience.
  • Windows PowerShell.

Benefits:
  • Medical and dental coverage.
  • 401k plan with employer contribution.
  • Paid holiday, vacation, and sick leave.
  • Metro-check program.
  • Tuition reimbursement.


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