Desktop Support Specialist
4 weeks ago
Systems Integration & Development (SID) is an award-winning IT solutions provider seeking a skilled Desktop Support Specialist.
This is a full-time position based in the Silver Spring, MD area.
Key Responsibilities:
- Provide technical support for Windows Server 2019 and Windows 10 systems.
- Troubleshoot user issues with printers, servers, and other hardware.
- Handle level 1 & 2 tickets and work on multiple issues to satisfactory resolution.
- Keep systems updated with patches from SCCM.
- Support hardware, including desktops, laptops, printers, and scanners.
- Meet and conference support.
- Active Directory account management.
- Email account management.
- IT policy support and implementation.
- IT Security – patching, incident reporting, security processes.
Requirements:
- 2-3+ years of Service Desk/Help Desk support experience.
- Experience with Windows Operating Systems, MS Office Suite, and Email.
- Ability to build or install new workstations.
- Windows Active Directory experience.
- Windows PowerShell.
Benefits:
- Medical and dental coverage.
- 401k plan with employer contribution.
- Paid holiday, vacation, and sick leave.
- Metro-check program.
- Tuition reimbursement.
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