IT Support Specialist
4 weeks ago
Rocket Lab is a global leader in launch and space systems. Our mission is to unlock the potential of space to improve life on Earth. We're a team of innovators, engineers, and problem-solvers who are passionate about pushing the boundaries of what's possible.
IT Support Specialist Role
We're seeking an experienced IT Support Specialist to join our team at Rocket Lab. As an IT Support Specialist, you will be responsible for providing technical support to our global teams, ensuring that our computer systems, networks, and devices are running smoothly and efficiently. You will work closely with our IT Support Team Lead to manage the IT Service Desk queue and carry out day-to-day Service Desk functions.
Key Responsibilities
• Provide quality IT support and service to our staff, answering inquiries and effectively handling complaints.
• Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
• Provide assistance, training, and guidance to new starters, helping them to get up to speed with our systems and processes.
• Help identify ways that we can improve our onboarding process and experience.
• Assist in the development of new systems and networks, and participate in the Continuous Improvement Process to improve our service, IT Systems, and processes.
Requirements
• High school diploma or GED and 1+ years' experience in an IT support or service role.
• Basic understanding and experience in following a framework for service delivery such as ITIL.
• Experience/knowledge of at least 2 of the following: Windows and/or Linux desktop operating systems, Windows and/or Linux server (Ubuntu/Debian) enterprise environments, virtualization technologies, public/private cloud, Active Directory and Group Policy.
• Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc.
• Modern web-based applications including hosting, troubleshooting, security, etc.
• Security frameworks and technology: ISO 27001, NIST, IPSEC, SSL VPNs, firewalls, etc.
• Cloud-based technologies: Azure, AWS, O365, etc.
What We Offer
• Competitive salary and benefits package, including top-tier medical HMO, PPO, and a 100% company-sponsored HSA plan option, dental and vision coverage, tiered PTO starting at 2 weeks, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match.
• Discounted employee stock purchase program, flex schedule, free breakfast and lunch catered 2x/week, and free snacks/drinks.
• Opportunities for professional growth and development, including training and education programs, and the chance to work on exciting and challenging projects.
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