Sales Support Specialist

1 day ago

Silver Spring, Maryland, United States Huntsman Full time

Job Title: Sales Support Specialist

Job Summary:

Huntsman Corporation is a global leader in the production and marketing of differentiated and specialty chemicals. We are seeking a highly skilled Sales Support Specialist to join our team in The Woodlands, Texas. This role will provide strong analytical support to the Polyurethanes Division, focusing on sales enablement functions.

Key Responsibilities:

  • Provide guidance and build trust with assigned customer accounts, ensuring execution of processes and procedures.
  • Deliver excellent customer support, driving value-added service at all levels, and resolving issues related to orders and deliveries.
  • Manage customer master data information and facilitate the completion of customer partner creation and updates within the SAP system.
  • Facilitate meetings, resolve complex problems, and provide guidance and support for the securing, training, and oversight of applications, software, and hardware.
  • Review carrier performance, provide performance feedback, and ensure KPIs are met or exceeded.
  • Support the identification of continuous improvement actions and offer viable solutions to problems.

Requirements:

  • 3+ years of experience in a Customer Service, Purchasing, or Supply Chain role.
  • Extensive knowledge of sales forecasts, pricing, planning, project management, and data analysis.
  • Ability to solve problems and support strategic decision-making.
  • Strong communication and interpersonal skills.
  • Experience with SAP or other ERP systems is an advantage.

Competencies:

  • Achievement Orientation: Completes own actions as agreed, prioritizes value-added activities, and takes personal responsibility to get things done.
  • Customer Focus: Responds promptly and flexibly to internal and external customers, sets and enforces standards for politeness and promptness, and conveys bad news candidly and without delay.
  • Decision Making: Explores all realistic options before making a decision, gathers comprehensive information to support decision-making, and reacts quickly with a sense of urgency.
  • Innovative Thinking: Generates alternatives before settling on a solution and reviews options from different perspectives.
  • Personal Conviction: Accepts accountability and responsibility for own actions, complies with legal obligations and safety requirements, and learns from own mistakes.
  • Situational Influencing: Speaks and writes concisely and fluently, influences others based on data or logic, and gives a well-prepared presentation or demonstration.
  • Team Effectiveness: Actively listens and responds to others' needs and suggestions, gains the trust and support of others, and promotes a culture that encourages open communication and feedback.

About Huntsman:

Huntsman is a proud equal opportunity workplace and an affirmative action employer. We provide equal employment opportunities to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation, and/or expression, or any other characteristic protected by law.

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