Retail Media Success Manager

1 week ago


New York, New York, United States Pacvue Full time

Pacvue is the leading software suite for e-commerce advertising, sales, and intelligence. We empower teams to win in the future of e-commerce by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

About the Role

The Senior Customer Success Manager-Retail Media will have the opportunity to develop deep relationships and work with an assigned book of Pacvue clients. Liaising with internal departments, you will be our clients' key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams.

Responsibilities:
  • Make customers successful by providing high-quality technical support and service.
  • Foster account growth/expansion via new products and markets.
  • Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands.
  • Be an escalation point for client issues and be a client-centric problem solver.
  • Be a subject matter expert on the Pacvue platform and retail media in general.
  • Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
  • Identify areas where process improvements can be made and execute an action plan to improve current processes.
  • Educate users on the latest SaaS platform features.
  • Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users.
  • Address technical issues relating to software function and upgrades.

Benefits:

  • Unlimited Paid Time Off.
  • Paid Holidays and Floating Holidays.
  • Medical, Dental, Vision, FSA/HSA, Life Insurance, and Pet Insurance.
  • 401k with Employer Match.
  • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization.
  • Paid Parental Leave.

The estimated salary for this position is $95,000-$115,000 annually. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data.



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