Retail Media Solutions Specialist

2 weeks ago


New York, New York, United States Pacvue Full time

We are a leading software suite for ecommerce advertising, sales, and intelligence at Pacvue. Our mission is to empower teams to win in the future of ecommerce by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

About the Role

This is a great opportunity to join our team as a Senior Customer Success Manager-Retail Media. You will develop deep relationships and work with assigned Pacvue clients. As our clients' key point of contact, you will address and resolve their issues while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams.

Key Responsibilities:

  • Utilize tremendous client management acumen to produce successful outcomes in a deadline-driven environment
  • Foster account growth and expansion via new products and markets
  • Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands
  • Be an escalation point for client issues and be a client-centric problem solver

Requirements:

  • 4-5 years of digital/search advertising work experience and domain knowledge
  • 2-3 years of experience in ecommerce advertising platforms: Amazon, Walmart, Instacart, Criteo, Kroger (experience with Amazon DSP and with Pacvue, or a similar technology, strongly preferred)
  • Customer success, consulting service, or pre-sales experience and expertise

Benefits:

  • Unlimited Paid Time Off
  • Paid Holidays and Floating Holidays
  • Medical, Dental, Vision, FSA/HSA, Life Insurance, and Pet Insurance
  • 401k with Employer Match
  • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
  • Paid Parental Leave

The annual base salary range for this position is $95,000-$115,000, plus an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans.



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