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Hotel Front Office Associate

2 months ago

San Diego, California, United States IHG Full time

Position Overview

As a key member of our hospitality team, the Front Desk Agent plays a vital role in ensuring a seamless experience for our guests. This position is responsible for the check-in and check-out processes, delivering exceptional service with professionalism and efficiency.

Key Responsibilities

  • Manage guest arrivals and departures with a focus on timely service.
  • Process payments and maintain accurate financial records in accordance with company policies.
  • Address guest inquiries and resolve issues to enhance their stay.

Qualifications

The ideal candidate will possess a High School diploma or equivalent, along with a minimum of one year of experience in front desk operations or guest services. While some college education is preferred, a commitment to providing outstanding customer service is essential. Flexibility to work evenings, weekends, and holidays may be required.

What We Offer

Join us at IHG, where we value our employees and provide opportunities for growth and development within the hospitality industry.