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Mandarin Bilingual Service Product Specialist
2 months ago
Position Overview:
The role involves overseeing the sales division and managing the complete life cycle of service products. This includes:
- Conducting comprehensive management of the service product portfolio, which encompasses product launches, discontinuations, and upgrades.
- Coordinating cross-departmental resources to spearhead the development of standardized service products, guiding them from market research and feasibility studies to official launch.
- Engaging with clients to understand their service needs and proposing or tailoring service products and solutions accordingly.
- Supporting activities related to cost estimation, pricing strategies, sales channel development, and the preparation for service product delivery for international markets.
Qualifications:
- A minimum of a Bachelor’s degree in fields such as automotive, engineering, energy, marketing, or business management.
- A solid understanding of the new energy after-sales service sector and a passion for the new energy industry.
- Exceptional customer service orientation, strong market insight, excellent communication abilities, and a proven track record in cross-functional collaboration.
- Fundamental skills in project management, logical reasoning, and customer negotiation.
- At least five years of professional experience, particularly in service product development and new energy after-sales services is highly desirable.
- Bilingual proficiency in English and Mandarin is preferred.
