Customer Service Supervisor

3 days ago


Miami, Florida, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time
About the Role

We are seeking a highly skilled Front Desk Supervisor to join our team at Hampton Inn by Hilton Coconut Grove/Coral Gables. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an enjoyable stay.

The estimated salary for this role is $50,000 - $60,000 per year, depending on experience and qualifications.

Responsibilities
  • Supervise and train front desk staff to meet Hilton Brand standards.
  • Respond to guest inquiries and provide information about local attractions and services.
  • Sell rooms to walk-in customers and manage room inventory.
  • Enter and update guest reservation information and process payments.
  • Post charges to guest accounts and maintain accurate records.


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