Senior Director of Patient Experience Operations
2 days ago
We are seeking a highly experienced Senior Director to lead our Patient Experience Operations team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our non-clinical team, ensuring excellent execution of complex activities, and driving quality improvement.
Key Responsibilities- Lead a large, complex non-clinical operations team, ensuring delivery of activities within SLA and to high quality standards.
- Manage complexity of multiple work types and rapid pace of emergent business needs.
- Own overall workforce allocation and planning vis a vis Ro priorities and patient needs.
- Own and manage total costs.
- Lead BPO relationship, ensuring strong partnership and execution with third-party partner across operational and quality KPIs.
- Own internal processes, systems, and vendor relationships, ensuring they keep pace with growth.
- Work closely with clinical and Care Delivery colleagues to ensure excellent holistic patient care.
- Be a critical 'voice of the patient', consistently surfacing patient and business issues and building business cases to inform broader operational/tech roadmap.
- Prior experience scaling non-clinical operations in a fast-growing organization with thousands of customers.
- 12+ years total experience.
- Demonstrated experience owning and driving toward operational and financial KPIs.
- Strong experience with workforce planning in dynamic environment with multiple work types.
- Startup experience required.
- People leader: you have hired, coached, and developed highly performing teams and frontline leaders.
- Data-savviness: you understand what data you need to make operational decisions and can communicate effectively with data/analytics teammates.
- Cross-functional collaboration: you are able to work effectively with clinical, business, and tech counterparts to identify and size patient friction points and develop product/process solutions.
- You love to build. You are continuously looking for areas to improve.
- You are a doer. You are capable of and frequently do IC work.
- You aren't fazed by complexity or pace of change. You make order out of chaos.
- You strive for excellence. You know and sweat the details.
- Full medical, dental, and vision insurance + OneMedical membership.
- Healthcare and Dependent Care FSA.
- 401(k) with company match.
- Flexible PTO.
- Wellbeing + Learning & Growth reimbursements.
- Paid parental leave + Fertility benefits.
- Pet insurance.
- Student loan refinancing.
- Virtual resources for mindfulness, counseling, and fitness.
-
Senior Director of Patient Experience Operations
4 weeks ago
New York, New York, United States ro-co Full timeAbout the RoleWe are seeking a seasoned Senior Director to lead our Patient Experience Operations team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our non-clinical team, ensuring excellent execution and high-quality standards.Key ResponsibilitiesEnsure seamless delivery of non-clinical...
-
Senior Director of Patient Experience Operations
3 weeks ago
New York, New York, United States ro-co Full timeJob Title: Senior Director, Patient Experience OperationsAs a key member of the Ro-co team, you will oversee a large, complex non-clinical operations team that provides customer support, helps patients navigate their insurance benefits, and drives continued quality improvement. Your teams will be at the forefront of care for Ro customers, ensuring excellent...
-
Senior Director of Customer Experience
4 weeks ago
New York, New York, United States Tandym Group Full timeA leading healthcare organization, Tandym Group, is seeking an experienced and accomplished leader to join their team as their new Senior Director of Customer Experience. In this role, the Senior Director of Customer Experience will oversee all aspects of customer service operations, driving process improvement and excellence through the establishment of...
-
New York, New York, United States GSK Full timeJob SummaryThe Director, Patient Experience and Reimbursement Operations will lead the development, execution, and operational oversight of the GSK Patient Support Programs and Services for Oncology product portfolio. This role will ensure compliant and appropriate support levels for eligible patients starting or continuing their access journey with GSK...
-
Senior Director of Customer Experience
4 weeks ago
New York, New York, United States Tandym Group Full timeSenior Director of Customer ServiceA leading healthcare organization in New York seeks an experienced and visionary leader to spearhead their customer service operations as Senior Director of Customer Service. In this pivotal role, the successful candidate will drive all aspects of call center operations, fostering a culture of excellence that prioritizes...
-
Senior Director of Operations and Claims
2 weeks ago
New York, New York, United States Atlas Search Full timeSenior Director of Operations and ClaimsAtlas Search is seeking a seasoned Senior Director of Operations and Claims to oversee a large team in our Manhattan office.The Senior Director of Operations will be responsible for:Claims processing and managementNew client intake and onboardingLeading a team of specialists in claim processingKey Responsibilities...
-
Senior Director of Operations
2 weeks ago
New York, New York, United States Tomorrow Health Full timeAbout Tomorrow HealthWe're a healthcare technology company that's revolutionizing the way home-based care is delivered. Our mission is to make home the preferred place of care for better patient outcomes.The RoleWe're seeking a Senior Director of Operations to lead our day-to-day operations, overseeing teams that drive exceptional service delivery and...
-
Senior Director of Global Operations
3 weeks ago
New York, New York, United States Pailin Group Psc Full timeJob Title: Senior Director Global OperationsAt Pailin Group PSC, we are seeking a highly experienced Senior Director of Global Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our IT services, ensuring consistent and quality delivery to our clients.Key...
-
Senior Director of Operations
2 weeks ago
New York, New York, United States TopView Sightseeing Full timeJob Title: Senior Director of OperationsTopView Sightseeing, a leading sightseeing company, is seeking a highly skilled Senior Director of Operations to oversee the execution of our Tea Around Town experience across all national and international locations.About the RoleThe ideal candidate will be responsible for managing all aspects of operations and...
-
Senior Director of Operations
1 day ago
New York, New York, United States Tomorrow Health Full timeAbout Tomorrow HealthTomorrow Health is a pioneering healthcare technology company that empowers patients and their families to receive exceptional care in the comfort of their own homes. Our mission is to revolutionize the way home-based care is ordered, delivered, and paid for, connecting patients, providers, health plans, and home-based care suppliers to...
-
Senior Care Director
4 weeks ago
New York, New York, United States Atria Senior Living Full timeCare Coordination DirectorThe Care Coordination Director plays a pivotal role in ensuring the overall well-being of residents at Atria Senior Living. This position requires a holistic approach to care, coordinating services from healthcare providers and clinical partners to provide a seamless experience for residents.Key Responsibilities:Coordinate Resident...
-
Senior Director Business Operations
3 days ago
New York, New York, United States PayPal Full timeJob DescriptionPayPal is revolutionizing commerce globally, and we're looking for a Senior Director, Business Operations to join our Service Experience organization. This team is responsible for driving delightful and profitable support and service experiences for our 430M consumers and merchants on our platform.The Senior Director, Business Operations will...
-
Senior Director of Procurement Operations
2 weeks ago
New York, New York, United States MTA, Inc. Full timeJob Title: Senior Director, Procurement OperationsMTA, Inc. is seeking a highly skilled and experienced Senior Director to lead its Procurement Operations team. The successful candidate will be responsible for overseeing the centralized Procurement Services Section, providing customer support in the management and acquisition of materials, goods, and...
-
New York, New York, United States PayPal Full timeJob Title: Senior Director, Service Experience Business PlanningPayPal is revolutionizing commerce globally, and we're looking for a Senior Director to lead our Service Experience organization. This team is responsible for driving delightful and profitable support and service experiences for our 430M consumers and merchants.Key Responsibilities:Develop...
-
Senior Managing Director of Development
2 weeks ago
New York, New York, United States Board of Jewish Education Full timeJob Title: Senior Managing Director of DevelopmentRootOne is seeking an experienced and dynamic leader to join our team as Senior Managing Director of Development. This is a unique opportunity to make a significant impact on the organization's growth and success.About the RoleThe Senior Managing Director of Development will be responsible for leading all...
-
Senior Director of Clinical Operations
1 month ago
New York, New York, United States Greenbrook Medical Full timeAbout UsGreenbrook Medical is a pioneering healthcare organization dedicated to delivering high-quality, patient-centered care to seniors across the nation. Our mission is to improve the health and well-being of our patients through a personalized primary care experience, including 24/7 access to physicians, care coordination services, and more.About the...
-
Senior Director of Operations
2 weeks ago
New York, New York, United States K2 Integrity Full timeJob OpportunityK2 Integrity is seeking a seasoned professional to fill the role of Senior Director of Operations, Transaction Review. This position will play a critical role in the Financial Crimes Risk Management Practice, working closely with leadership to drive a groundbreaking engagement that involves live payment review, transaction monitoring, and...
-
Senior Director of Clinical Operations
1 month ago
New York, New York, United States Greenbrook Medical Full timeAbout UsGreenbrook Medical is a pioneering healthcare organization dedicated to delivering exceptional primary care services to seniors nationwide. Our mission is to provide a high-touch, personalized experience, ensuring seamless access to physicians, care coordination, and comprehensive support.About the RoleWe are seeking a seasoned Senior Director of...
-
Director of Patient Care Operations
3 weeks ago
New York, New York, United States Northwell Health Full timeJob SummaryThe Director of Patient Care Operations assumes 24-hour responsibility for multiple units within a designated service line(s) for the overall assessment, planning, implementation, and evaluation of patient care on the service. This critical role plays an integral part in carrying out the system, hospital, and nursing service mission, vision,...
-
Senior Director of Patient Care Operations
4 weeks ago
New Hyde Park, New York, United States Northwell Health Full timeJob SummaryWe are seeking a highly experienced and visionary Senior Director, Patient Care to lead our Patient Care Services team. As a key member of our executive leadership team, you will be responsible for developing and implementing strategic plans to drive departmental goals and objectives, improve performance, and hire, educate, evaluate, manage, and...
