Senior Director of Operations
1 day ago
Tomorrow Health is a pioneering healthcare technology company that empowers patients and their families to receive exceptional care in the comfort of their own homes. Our mission is to revolutionize the way home-based care is ordered, delivered, and paid for, connecting patients, providers, health plans, and home-based care suppliers to ensure timely and effective care.
The Operations TeamThe Operations team at Tomorrow Health is a critical component of our organization, driving significant business impact through operational excellence. Our mission is to transform complex and manual workflows in home care, making it easier for people to access the lifesaving equipment and supplies they need. By simplifying and automating these processes, we aim to reduce costs, increase speed, enhance transparency, and improve reliability, ultimately making the home the preferred place of care for better patient outcomes.
The RoleWe are seeking a Senior Director of Operations to join our team, reporting directly to the CEO. As a key member of our leadership team, you will be responsible for leading and managing day-to-day operations, overseeing the Customer Service, Operations, Training, and Strategy & Operations teams to ensure exceptional service delivery and operational efficiency. Your role will involve driving improvements in stakeholder experiences and achieving financial targets, collaborating directly with our Growth, Finance, and Tech teams to develop and execute strategic operational plans.
Responsibilities- Achieve order turnaround time benchmarks
- Deliver a best-in-class contribution margin
- Maintain market-leading member CSAT scores
- Uphold contractual phone SLAs for partner payors
- Drive payor partner ROI
- 8+ years of relevant experience in an operations and/or consulting capacity, including at least 2 years in a senior operations role within tech. Experience in digital health and/or insurance tech is a plus.
- Demonstrated leadership ability in managing complex operations or production teams of 20+ people, fostering a collaborative and high-performance environment.
- Proven track record of operational mastery and strategic thinking, with the ability to develop and implement operational strategies that align with business goals.
- Strong commitment to enhancing stakeholder experiences within the healthcare ecosystem, including members, referring providers, DMEPOS suppliers, and payors.
- Excellent quantitative analytical skills, creativity in problem solving, and a keen business sense.
- Demonstrated ability to influence and cultivate collaborative relationships with cross-functional departments.
- Strong communication and organizational skills, capable of synthesizing complex information and presenting it effectively to diverse audiences.
- Capable of balancing multiple initiatives across various content areas and switching between them seamlessly.
- 100% employer-paid medical, dental, and vision benefits
- HSA and FSA (Dependent Care and Commuter)
- Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care
- 12 weeks of paid parental leave for all caregivers
- Free mental health support with BetterUp through CONCERN EAP
- Short-term, and long-term disability plan availability
- Company-sponsored Life and AD&D insurance
- Educational reimbursement
- Monthly wellness stipend
- Commuter Benefits
- Access to Vanguard 401k plan
- Unlimited vacation and 11 corporate holidays
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