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Assistant Branch Manager

4 weeks ago

Hamilton, Ohio, United States F.N.B. Corporation Full time
Job Title: Assistant Branch Manager

This is a challenging and rewarding role that requires a strong customer service focus and excellent sales skills. As an Assistant Branch Manager, you will be responsible for consistently meeting customer needs and assisting with the management of the branch and sales team.

Key Responsibilities:
  • Promote the sales process through referral management, leveraging sales leads, and identifying customer financial needs.
  • Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
  • Incorporate FNB digital products and services into customer interactions.
  • Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
  • Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
  • Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
  • Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
  • Performs traditional teller transactions as needed.
  • Performs other related duties and projects as assigned.
Requirements:
  • High School or GED
  • Minimum 2 years of job-related experience
  • Excellent customer service skills
  • Excellent communication skills, both written and verbal
  • Excellent organizational, analytical, and interpersonal skills
  • Detail-oriented
  • Ability to use a personal computer and job-related software
  • MS Word - Basic Level
  • MS Excel - Intermediate Level
  • MS PowerPoint - Basic Level
  • Experience in a related position
  • Knowledge of banking policies, procedures, consumer products, and services
  • Sales and customer service skills
  • Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required
Equal Employment Opportunity (EEO):

FNB provides all applicants and employees a discrimination and harassment-free workplace. It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran.