Service Desk Representative

3 days ago


South Haven, Michigan, United States Bronson Healthcare Full time
Service Desk Job Description

Bronson Healthcare is seeking a highly skilled and customer-focused Service Desk Representative to join our team. As a Service Desk Representative, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and productive experience for all.

Key Responsibilities:
  • Deliver outstanding customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Perform administrative tasks, including data entry, filing, and other duties as assigned.
  • Operate cafe appliances and prep areas, maintaining a clean and safe environment for members and guests.
  • Enforce all Wellness Center policies, ensuring compliance and maintaining a positive and respectful atmosphere.
  • Process proshop and cafe sales, handling cash and credit transactions accurately and efficiently.
  • Answer multiline phone system, responding to calls and messages in a professional and courteous manner.
  • Ensure that delinquent members are not gaining access to the club, maintaining a secure and safe environment for all.
Requirements:
  • High school diploma or equivalent preferred.
  • BLS/AED certification preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Basic computer skills, with experience using check-in and POS systems.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Physical requirements include standing, sitting, and lifting (below 50 lbs.).
Work Environment:

The Service Desk is a dynamic and fast-paced environment, with variable shifts and part-time hours. The ideal candidate will be able to work effectively in a team environment, with a strong focus on customer service and teamwork.

Bronson Healthcare is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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