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Service Desk Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Service Desk Representative to join our team at Bronson Healthcare. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service to our members and guests, ensuring a positive and productive experience for all.
Key Responsibilities
- Provide outstanding customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
- Manage the day-to-day operations of the service desk, including administrative tasks, cafe operations, and reception duties.
- Process transactions, handle cash and credit card payments, and maintain accurate records.
- Communicate effectively with members, guests, and teammates, providing clear and concise information about our services and policies.
- Enforce all Wellness Center policies and procedures, ensuring a safe and healthy environment for all.
- Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
- Collaborate with other team members to achieve common goals and objectives.
Requirements
- High school diploma or equivalent required; BLS/AED certification preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Basic computer skills and proficiency in using check-in and POS systems.
- Ability to work in a team environment, with a focus on providing exceptional customer service.
- Physical requirements include standing, sitting, and lifting (up to 50 lbs.).
What We Offer
- A competitive hourly rate and opportunities for advancement.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Professional development opportunities, including training and education.
- A comprehensive benefits package, including medical, dental, and vision coverage.
