Member Services Representative II

2 weeks ago

South Lyon, Michigan, United States Vibe Credit Union Full time
Job Overview

Position Objective

The Member Services Representative II plays a crucial role in providing assistance to members while managing a diverse range of member services. This includes tasks such as account openings, certificate renewals, account maintenance, lending activities, and promoting additional products and services.


Key Responsibilities

  • Effectively communicate and advocate for the advantages of all products and services available to Vibe members.
  • Foster relationships and actively promote beneficial products and services.
  • Assist members with account services by clarifying benefits and facilitating the opening of new accounts, certificates, IRAs, and various lending products.
  • Address member inquiries and provide effective solutions to resolve issues.
  • Complete necessary daily, monthly, and quarterly reports and tasks.
  • Support all branch and Credit Union staff as required.
  • Process, underwrite, and disburse loan applications for Quick Cash loans, Lines of Credit, and credit cards.
  • Offer notary and signature guarantee services to members.
  • Be prepared to maintain a work schedule that aligns with the demographic needs of the branch and adapt to any changes as necessary.
  • Adhere to policies and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) to ensure compliance with current regulations.
  • Perform basic Teller transactions and serve as a backup for branch coverage when required.
  • Engage in other special projects as needed.

Qualifications

  • High School diploma or equivalent.
  • Preferred experience in customer or member service roles.

Skills and Competencies

  • Exceptional customer service and sales abilities.
  • Capability to manage multiple tasks simultaneously.
  • Strong communication skills, along with a professional demeanor and appearance.
  • Ability to compose routine reports and correspondence.
Job Posted by ApplicantPro

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