Restaurant Operations Manager

3 days ago


Parkersburg, West Virginia, United States Ampler Burgers Full time
Burger King Shift Supervisor Role

As a Shift Supervisor at Ampler Burgers, you will play a crucial role in ensuring the smooth operation of our restaurant during assigned shifts. Your primary responsibility will be to assist the Management Team in increasing customer satisfaction, controlling costs, and improving profitability.

Key Responsibilities:

  • Lead restaurant operations, including labor, inventory variance, and GUEST TRAC responses, during assigned shifts.
  • Provide clear direction to Team Members and set an example by implementing shift plans and ensuring swift production.
  • Delegate tasks effectively to encourage teamwork and ensure compliance with Company standards.
  • Motivate Team Members to exceed Guest expectations with food and friendly service in clean surroundings.
  • Address Guest feedback and resolve complaints in a timely, friendly, and professional manner.
  • Direct, train, and motivate Team Members on workstations during shifts.
  • Comply with government regulations, BK Market Policy, food safety, BK Security Policy, operations, and BK policies and procedures.
  • Report safety, sanitation, security, and other company policy violations to restaurant management and perform short-term solutions.
  • Maintain a safe and secure environment for customers and Team Members.
  • Complete checklists and procedures for cash reporting, inventory control, and scheduling during shifts.

Requirements:

  • Excellent oral and written communication and interpersonal skills.
  • Professional personal appearance.
  • Ability to organize and prioritize duties and work under pressure.
  • Ability to resolve problem situations immediately.
  • Ability to interpret instructions and use a computer and calculator.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Working Conditions:

The physical demands of this role include frequent bending, stooping, and kneeling. This position requires occasional crawling and climbing, with the ability to lift/move 50 pounds. Regular exposure to video terminal displays and travel in a personal vehicle may be required. Frequent standing for long periods is also necessary.



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