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Senior Operations Manager

2 months ago


Parkersburg, West Virginia, United States Infinity Systems Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Infinity Systems. As a key member of our operations team, you will be responsible for managing a team of security professionals and overseeing the day-to-day operations of our mobile security services.

Key Responsibilities:

  • Team Management: Manage a team of security professionals, including supervising and coordinating their work, providing guidance and support, and ensuring they have the necessary resources to perform their duties.
  • Operations Coordination: Oversee the planning, organization, and execution of mobile security services, including scheduling, resource allocation, and quality control.
  • Customer Service: Ensure excellent customer service by responding to customer inquiries, resolving issues, and providing exceptional service to our clients.
  • Training and Development: Identify training needs and provide training and development opportunities to team members to enhance their skills and knowledge.
  • Quality Management: Ensure that all operations are conducted in accordance with company policies and procedures, and that quality standards are met.
  • Reporting and Analysis: Prepare and submit regular reports on operations performance, including metrics and analysis to inform business decisions.

Requirements:

  • Education: At least a certified security officer (GSSK, IHK-WSFK), service or specialist for security or a higher qualification.
  • Experience: Several years of professional experience in the security services industry.
  • Skills: Strong organizational skills, a dedicated and independent work style, high social and leadership skills, and a high level of commitment and reliability.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Team Environment: A collaborative and supportive team environment that encourages open communication and teamwork.
  • Modern Work Equipment: Access to modern work equipment and technology to support your work.