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Assistant Restaurant Manager

2 months ago

Parkersburg, West Virginia, United States BFS Companies Full time
Job Summary

The Restaurant Operations Manager works productively and supervises restaurant crew members to ensure they perform their job responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

Key Responsibilities
  • Serves customers correct and complete orders within the service time goals, according to the customer service standards.
  • Prepares and ensures consistent, high-quality products are served to customers as described in the company's policies and procedures.
  • Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by local health department regulations.
  • Follows through with proper cash handling procedures associated with cash drawers/deposits and adheres to safety and security procedures.
  • Provides direction and feedback to crew members to ensure job duties are performed and all company standards, procedures, and policies are achieved.
  • Performs the tasks associated with food, paper, labor, and utility cost controls according to the managers' projections and monitors shift activities to ensure compliance.
  • Completes daily paperwork neatly and accurately as directed by management.
  • Appropriately handles unexpected occurrences such as call-offs, running out of product, etc. and notifies management in a timely fashion.
Requirements
  • Have previous experience in restaurants, retail, or a position involving customer contact.
  • Be at least 18 years of age.
  • Possess a high school diploma, or equivalent, and possess basic math skills.
  • Possess excellent verbal communication and interpersonal relations skills.
  • Be dependable, hardworking, and have the ability to work under pressure and in stressful situations.
  • Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all the essential functions of the job.
  • Have successfully completed the company's training program and passed the solo open and close shift evaluations.
  • Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.