Lead Aviation Service Manager

3 days ago


Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job Title: Lead Agent, Passenger ServiceJob Summary

Trego-Dugan Aviation of Grand Island Inc. is seeking a highly skilled and experienced Lead Agent, Passenger Service to join our team at Manchester Boston Regional Airport. As a key member of our operations team, you will be responsible for overseeing the daily activities of our Customer Service Agents, ensuring that our passengers receive exceptional service and that our operations run smoothly.

Key Responsibilities
  • Lead and direct the activities of Customer Service Agents, providing guidance and support to ensure that productivity levels and customer service requirements are met.
  • Develop and implement procedures to improve customer service and operational efficiency.
  • Collaborate with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) to ensure seamless operations.
  • Participate in the training and development of Customer Service Agents, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and report on operational performance, identifying areas for improvement and implementing corrective actions.
  • Ensure compliance with all safety, quality, and compliance standards established by the company, our clients, and regulatory authorities.
  • Perform other duties as assigned by management.
Requirements
  • 1 year of experience in the aviation industry, with at least 6 months of experience as an Airline Service Agent.
  • Thorough working knowledge of current FAA/TSA security directives and procedures affecting Ramp Services, as well as general procedures for passenger processing and baggage transfers.
  • Ability to work a variety of assigned shifts, including evenings and weekends.
  • Ability to pass a background investigation with a fingerprint-based criminal records check, as required by the Transportation Security Administration.
  • Ability to pass periodic random drug testing, as required by 49 Code of Federal Regulations Part 40.
Work Environment

This position requires the ability to work in a fast-paced, dynamic environment with exposure to extreme weather conditions, dust, and pollen. The successful candidate must be able to lift 70 pounds and perform repetitive tasks and motions, including bending, squatting, and kneeling.

What We Offer

Trego-Dugan Aviation of Grand Island Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job DescriptionTrego-Dugan Aviation of Grand Island Inc. is seeking a highly skilled and experienced Lead Agent, Passenger Service to join our team at Manchester Boston Regional Airport. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers, ensuring a smooth and efficient travel...


  • Manchester, New Hampshire, United States Signature Flight Support Full time

    Job SummaryAs a Line Service Shift Supervisor with Signature Flight Support, you will be responsible for leading and directing the activities of Line Service Technicians in providing exceptional services to general aviation aircraft, crew, and passengers. This role requires strong leadership and communication skills, as well as the ability to work in a...


  • Manchester, New Hampshire, United States Ameriflight Full time

    Aircraft Maintenance Technician Job DescriptionAmeriflight is the nation's largest Part 135 Cargo airline, offering scalable, outsourced aviation services to the regional express airfreight market.We operate over 150 dedicated cargo aircraft, including the Saab 340B, Embraer 120, Fairchild SA227, Beechcraft 1900, and Beechcraft 99 from bases across the...


  • Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job SummaryTrego Dugan Aviation of Grand Island Inc is seeking a highly motivated and customer-focused individual to join our team as a Cross-Utilized Agent. This role will be responsible for providing exceptional customer service to our passengers, handling luggage, and performing ramp duties.Key ResponsibilitiesProvide total customer service to all people...


  • Manchester, New Hampshire, United States Signature Flight Support Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Line Service Shift Supervisor to join our team at Signature Flight Support Corporation. As a key member of our operations team, you will be responsible for leading and directing the activities of Line Service Technicians, ensuring the safe and efficient handling of general aviation aircraft, crew,...


  • Manchester, New Hampshire, United States Hoyle Tanner and Associates, Inc Full time

    Job Title: Airport Project ManagerHoyle Tanner and Associates, Inc. is seeking an experienced Airport Project Manager to join our Aviation Services Group. As a key member of our team, you will be responsible for managing airport improvement projects across the East Coast, working closely with Airport Managers and Directors, and their staff.Key...


  • Manchester, New Hampshire, United States Signature Flight Support Corporation Full time

    Job DescriptionA Line Service Technician (LST) is a customer-focused role responsible for delivering exceptional service to general aviation aircraft, crews, and passengers. As an LST, you will operate ground service equipment and utilize knowledge of company policies and procedures to provide efficient and excellent service to customers and other guests at...


  • Manchester, New Hampshire, United States Signature Flight Support Corporation Full time

    Job SummarySignature Flight Support Corporation is seeking a highly skilled and experienced Line Service Shift Supervisor to join our team at MHT. As a key member of our operations team, you will be responsible for leading and directing the activities of Line Service Technicians, ensuring the safe and efficient provision of services to general aviation...


  • Manchester, New Hampshire, United States Hoyle, Tanner and Associates, Inc. Full time

    Job Title: Airport Project ManagerHoyle Tanner and Associates, Inc. is seeking an experienced Airport Project Manager to join our Aviation Services Group. As a key member of our team, you will be responsible for managing airport improvement projects across the East Coast, working closely with Airport Managers and Directors, and their staff.Key...

  • Client Service Lead

    3 weeks ago


    Manchester, New Hampshire, United States Ultimate Staffing Full time

    Client Service LeadWe are seeking a highly motivated and client-focused individual to join our dynamic team as a Client Service Lead. This key role will oversee the daily functions of our client call center and be responsible for the supervision and operational management within the call center.Key Responsibilities:Oversee the daily operations of our client...

  • Client Service Lead

    4 days ago


    Manchester, New Hampshire, United States Ultimate Staffing Full time

    Client Service LeadWe are seeking a highly motivated and client-focused individual to join our dynamic team as a Client Service Lead. This key role will oversee the daily functions of our client call center and be responsible for the supervision and operational management within the call center.Key Responsibilities:Oversee the daily operations of our client...


  • Manchester, New Hampshire, United States Gecko New York Full time

    Job DescriptionWe are seeking a dedicated and customer-focused Restaurant Service Manager to lead our front-of-house operations in a high-energy, casual dining environment.Key Responsibilities:Oversee front-of-house operations, ensuring efficient and high-quality service during all shifts.Lead, train, and develop a team of servers, hosts, and bartenders,...

  • Ramp Service Agent

    4 weeks ago


    Manchester, New Hampshire, United States Signature Flight Support Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Ramp Service Agent to join our team at Signature Flight Support Corporation. As a key member of our ground support team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient operation of our flight line.Key ResponsibilitiesFlight Line Operations:...


  • Manchester, New Hampshire, United States Hubbell Lighting Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Hubbell Lighting. As a key member of our customer service team, you will be responsible for leading the training activities, Salesforce, and resolution of escalated inquiries for the customer service team, in addition to performing regular customer...


  • Manchester, New Hampshire, United States Aristocrat Interactive Careers Full time

    Job Title: Player Support SupervisorAristocrat Interactive is seeking a highly skilled and experienced Player Support Supervisor to lead and direct the Contact Center team within our iGaming and iLottery business unit.Key Responsibilities:Oversee Tier 1 and Tier 2 customer service representatives, ensuring exceptional support for our players.Manage daily...


  • Manchester, New Hampshire, United States Circle K Full time

    Customer Service LeadAt Circle K, we're looking for a skilled Customer Service Lead to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading by example. Your expertise will help us deliver a world-class shopping experience for our customers.Key...


  • Manchester, New Hampshire, United States Service Care Solutions Full time

    Job Role:As the Registered Manager, you will be responsible for the overall management of the home, ensuring the delivery of high-quality care that meets the emotional, social, and educational needs of our children. You will ensure that all safeguarding procedures are strictly followed, creating a safe and nurturing environment for our children. You will...


  • Manchester, New Hampshire, United States Fifth Third Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key ResponsibilitiesProvide personalized service to customers, addressing their...


  • Manchester, New Hampshire, United States Granite State Independent Living Full time

    Serves as lead instructor of the day-to-day academic activities, directing staff in recruitment, intake, and progression through the program experience. Works with Program Administrators and stakeholders to review and evaluate program effectiveness and academic rigor.Travel throughout the state is required as needed. Comfort and ability to manage multiple...


  • Manchester, New Hampshire, United States Signature Flight Support Full time

    Job SummarySignature Flight Support Corporation is seeking a highly skilled and experienced Line Service Shift Supervisor to lead and direct the activities of Line Service Technicians, ensuring the safe and efficient provision of services to general aviation aircraft, crew, and passengers.Key Responsibilities Delegate and assign duties to qualified...