Customer Service Representative

5 days ago


Norwalk, Connecticut, United States Garden Catering Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Garden Catering. As a Front of House Team Member, you will play a vital role in delivering exceptional service to our valued customers.

Key Responsibilities:

  • Provide Excellent Customer Service: Ensure that every guest, every time, leaves happier than when they arrived.
  • Maintain a Clean and Organized Work Area: Follow safety and sanitation guidelines to maintain a clean and organized work environment.
  • Handle Financial Transactions Accurately: Keep our registers secure and handle financial transactions with accuracy.
  • Answer Customer Inquiries: Respond to customer inquiries about our menu, suggestively upsell our specials, and address customer concerns courteously.
  • Prepare and Assemble Orders: Prepare and assemble orders according to established recipes and procedures.
  • Collaborate with the Team: Work collaboratively with your team to ensure a smooth and efficient flow of service.

Requirements:

  • Previous Experience: Previous experience in a customer service role in the food industry.
  • Strong Communication Skills: Strong communication and interpersonal skills.
  • Ability to Multitask: Ability to multitask and work in a team-oriented, fast-paced environment.
  • Positive Attitude: Positive attitude, willingness to learn, and follow instructions diligently.
  • Flexibility: Flexibility to work in shifts, including weekends and evenings.


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