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Customer Service Representative for High-End Retail Showroom

2 months ago

Norwalk, Connecticut, United States Benderplumbing Full time

**About Us**

Benderplumbing is a leading provider of decorative bath and plumbing, bath & kitchen cabinetry and tile & stone solutions. We take pride in delivering exceptional customer experiences and strive to exceed our customers' expectations.

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing seamless service to our customers as post-sale support. You will work closely with our sales team, vendors, and other departments to ensure that our customers receive the best possible experience.

**Key Responsibilities**

  • Greet and welcome customers to our showroom, providing a warm and professional experience.
  • Work cooperatively with customers, sales, vendors, and other departments to resolve customer inquiries, issues, or challenges.
  • Communicate effectively with customers and vendors in a clear, concise, and professional manner.
  • Receive and follow through on customer requests, including coordinating material transfers and researching inventories and returns.
  • Assist the sales team as needed, such as scheduling deliveries, researching inventories, and facilitating returns and procuring product specifications.
  • Take ownership of the post-sale customer experience, ensuring that our customers are satisfied with their purchases.

**Requirements**

  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint, with the ability to learn technology and other programs quickly.
  • Minimum 1 year of customer service or sales experience.
  • Upbeat and positive attitude, with a willingness to go the extra mile for our customers and team.
  • Excellent communication and interpersonal skills, with the ability to handle stressful and difficult situations professionally.

**What We Offer**

  • Competitive compensation and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.