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Sales and Service Director

1 month ago

Fort Worth, Texas, United States 24 Hour Fitness Full time
Job Summary

The Sales and Service Manager (SSM) is responsible for delivering an exceptional sales and service experience to all guests and members at 24 Hour Fitness. This role ensures that the club provides a compelling approach to offering membership, fitness, and retail products and services.

Key Responsibilities
  • Hire, train, and develop talented Sales and Service team members to build relationships and translate the value of 24 Hour Fitness product and service offerings.
  • Lead the Sales and Service team to provide members with a full complement of product and service offerings tailored to meet their individual needs.
  • Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
  • Manage overall performance, engagement, and personnel matters for Sales and Service team members.
  • Drive all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
  • Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify potential revenue gaps and modify team execution strategy as necessary.
  • Establish monthly, weekly, and daily sales goals for all Sales and Service team members.
  • Partner with the General Manager to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
  • Lead by example to provide a clean, friendly, well-maintained club to members and guests.
Requirements
  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Possess a strong member-centric focus and be comfortable engaging with members in person.
  • Respond professionally to requests and inquiries from guests, members, and team members.
  • Possess strong organizational skills to execute and prioritize multiple tasks.
  • Minimum Educational Level/Certifications: High School Diploma or GED required, Bachelor's Degree preferred.
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from an approved organization.
  • Minimum Work Experience and Qualifications: Prior management experience in service sales industry leading 4-10 employees preferred, 1-2 years of experience in service sales preferred, Fitness industry experience preferred.
Work Environment

The Sales and Service Manager will work in a club office, move about club floors and rooms, and occasionally demonstrate or explain proper physical fitness activities, techniques, and procedures. The team member will be regularly exposed to moving mechanical parts and will be able to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays.