Onsite Technical Consultant
6 days ago
As a key member of Adams Brown Technology Specialists, LLC team, you will have the opportunity to provide exceptional technical support to our clients and contribute to the growth of our fast-paced team.
Our Onsite Specialists possess expertise in server support, networking, and firewall management, along with experience with support software and security tools.
Job Summary:
- Provide onsite technical support for desktops, laptops, servers, and networks to clients and end-users
- Identify, document, prioritize, troubleshoot, and escalate service requests
- Restore normal service operation while minimizing impact on the end-user
- Offer installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation
- Evaluate and identify installations and other needs in a new client environment
Responsibilities and Requirements:
- Client service orientation and positive team participation
- 2+ years of onsite hardware setup and support experience, preferably in an MSP environment
- Strong mechanical aptitude and ability to work with tools and various networking supplies
- Excellent written and verbal communication skills
- Ability to maintain confidentiality of company and client information
- Understanding of hardware, software, security tools, and concepts
- Experience with troubleshooting applications such as Office 365 and Adobe Acrobat
- Proficiency in using ticketing systems, RMM tools, and PSA software (specifically Connectwise Automate and Manage)
- Server and networking hardware support experience required
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
- Ability to work autonomously and effectively
- Must be able to travel onsite to client premises
- Experience with using networking tools
Benefits:
- Substantial paid-time-off
- Comprehensive benefit package
- Competitive pay structure
- Culture of growth, clarity, and respect
Compensation: $65,000 - $85,000 per year
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