Onsite Technical Consultant

6 days ago


New York, New York, United States Adams Brown Company Inc Full time

As a key member of Adams Brown Technology Specialists, LLC team, you will have the opportunity to provide exceptional technical support to our clients and contribute to the growth of our fast-paced team.

Our Onsite Specialists possess expertise in server support, networking, and firewall management, along with experience with support software and security tools.

Job Summary:

  • Provide onsite technical support for desktops, laptops, servers, and networks to clients and end-users
  • Identify, document, prioritize, troubleshoot, and escalate service requests
  • Restore normal service operation while minimizing impact on the end-user
  • Offer installation and break/fix support, including component replacement, hardware troubleshooting, and operating system installation
  • Evaluate and identify installations and other needs in a new client environment

Responsibilities and Requirements:

  • Client service orientation and positive team participation
  • 2+ years of onsite hardware setup and support experience, preferably in an MSP environment
  • Strong mechanical aptitude and ability to work with tools and various networking supplies
  • Excellent written and verbal communication skills
  • Ability to maintain confidentiality of company and client information
  • Understanding of hardware, software, security tools, and concepts
  • Experience with troubleshooting applications such as Office 365 and Adobe Acrobat
  • Proficiency in using ticketing systems, RMM tools, and PSA software (specifically Connectwise Automate and Manage)
  • Server and networking hardware support experience required
  • IT Glue experience preferred
  • WatchGuard/Firewall experience preferred
  • StorageCraft, Datto backups experience preferred
  • Ability to work autonomously and effectively
  • Must be able to travel onsite to client premises
  • Experience with using networking tools

Benefits:

  • Substantial paid-time-off
  • Comprehensive benefit package
  • Competitive pay structure
  • Culture of growth, clarity, and respect

Compensation: $65,000 - $85,000 per year



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