Technical Solutions Consultant

3 weeks ago


New York, New York, United States NYC IT Inc Full time
Job Title: Technical Solutions Consultant

We are seeking a skilled Technical Solutions Consultant to join our team at NYC IT Inc. in New York City.

Salary: $85,000 - $115,000 per year, depending on experience.

About the Role

This is an exciting opportunity for a highly motivated and experienced professional to provide technical solutions to our clients. As a Technical Solutions Consultant, you will be responsible for reviewing user requirements, developing detailed project plans, and attending meetings as requested.

Key Responsibilities:

  • Review user requirements and develop detailed project plans.
  • Attend meetings as requested to discuss project plans and progress.
  • Interface with Telecommunication vendors to resolve issues and for upgrades.
  • Direct staff in basic system operation and troubleshooting of issues at remote locations.
  • Coordinate use of videoconference infrastructure to connect multiple parties to video conferences and supervise the installation and troubleshooting of endpoints.
  • Provide end-user technical training on new and existing systems.
Required Skills and Qualifications

To succeed in this role, you must have a strong background in technical solutions, excellent communication skills, and the ability to work independently or within a group to resolve issues.

Desirable Skills:

  • Experience working in high-level confidential settings.
  • Able to multitask and possess excellent verbal and written communication skills.
  • Hand-on operation and troubleshooting knowledge of Cisco, Tandberg, and Polycom videoconferencing endpoints and Multipoint Control Units (MCU).


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