Operations Excellence Manager

2 weeks ago

Madison, Wisconsin, United States Alliant Power Full time

Company Overview

Alliant Power stands as the premier provider of high-quality engine repair components across the nation, focusing on Original Equipment fuel systems, turbochargers, and aftertreatment parts along with installation kits for various engine types including on-road, off-road, and marine. Our extensive array of products and a robust service network of certified repair professionals ensure that repairs are executed correctly on the first attempt. With over 50 years of partnerships with leading manufacturers, Alliant Power has established itself as the largest integrated supplier of premium engine repair components. Our dedicated team across four U.S. time zones guarantees that our partners receive the necessary support and precise service they require.

Job Summary

The Operations Excellence Manager will lead a dynamic warehouse environment in Windsor, WI, managing the daily flow of customer orders, production requests, and returns. A solid background in warehouse operations and fulfillment processes, along with a commitment to high standards in leadership, performance, culture, and safety, is crucial for success in this role.

Key Responsibilities

  • Oversee daily warehouse operations, including inventory management, order picking, packing, value-added services, shipping, returns processing, and packaging.
  • Monitor and evaluate key performance indicators for the department, such as productivity, quality, on-time order fulfillment, order accuracy, and inventory precision.
  • Implement productivity enhancement initiatives to meet established targets.
  • Align departmental resources with immediate business needs while identifying opportunities for medium and long-term growth, preparing future leadership.
  • Manage staff training programs to ensure team members operate at optimal efficiency.
  • Promote a culture of continuous improvement by conducting root cause analyses and implementing corrective actions based on data-driven insights.
  • Adhere to the annual financial budget, including capital expenditures.
  • Analyze operational challenges and propose optimized solutions regarding layout, space utilization, equipment requirements, and process changes.
  • Ensure a safe and healthy work environment by establishing and enforcing safety standards and procedures.
  • Plan and execute an annual budget for operational and labor costs based on projected sales.
  • Collaborate with various departments to meet internal and external service objectives.
  • Comply with Alliant Power's quality management system requirements.
  • Assist colleagues within and outside the department as needed.
  • Perform additional duties and responsibilities as assigned.
  • Provide insights on system requirements and changes.

Performance Expectations

Alliant Power Managers are expected to develop the following competencies:

  • Financial Acumen: Ability to create and manage realistic budgets that align with company objectives, track expenses, and understand financial reports.
  • Customer Focus: Prioritize customer needs and expectations, ensuring effective communication and satisfaction.
  • Coaching and Team Development: Foster a team-oriented environment, clearly communicating common goals and individual contributions.
  • Problem Solving: Address conflicts and complaints promptly, ensuring fair outcomes for all parties involved.
  • Decisiveness: Evaluate options and make timely decisions, guiding teams through the decision-making process.
  • Organizational IQ: Navigate the internal dynamics of the organization effectively, utilizing appropriate communication channels.

Additional Expectations

  • Attendance and Dependability: Consistently report to work on time and complete tasks accurately and thoroughly.
  • Communication and Listening: Communicate effectively and listen actively to others.
  • Interpersonal Relationships: Build and maintain professional relationships with colleagues and external partners.
  • Safety and Security: Promote and adhere to safety protocols and procedures.
  • Quality and Continuous Improvement: Encourage suggestions for process improvements and focus on quality outcomes.
  • Teamwork: Collaborate with team members, contributing ideas and fulfilling commitments.

Skills & Qualifications

  • Ability to forecast, plan, and budget; develop workforce and business plans.
  • Experience collaborating with staff at all organizational levels.
  • Proficient in building relationships and cross-functional partnerships.
  • Experience in leading and implementing Lean principles/Six Sigma for continuous improvement.
  • Excellent communication skills across all levels of the organization and with external partners.
  • Strong analytical and problem-solving abilities, with a capacity for independent thought and action.
  • Familiarity with Warehouse Management Systems and ERP Systems, preferably Microsoft Navision, Business Central, or F&O.
  • A growth mindset, demonstrating curiosity and a commitment to continuous learning and self-improvement.

Experience and Education

  • BA/BS in Supply Chain, Logistics, Business Administration, or a related field; MBA preferred.
  • A minimum of five years in a senior operational leadership role, managing multiple distribution locations; experience with import/export operations is advantageous.

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