Executive Housekeeping Assistant
1 day ago
Job Title: Assistant Executive Housekeeper
Job Summary:
We are seeking an experienced and skilled Assistant Executive Housekeeper to join our team at the Hyatt Place North Charleston, managed by Moody National Management LP. As a key member of our Rooms Department, you will be responsible for assisting with planning and managing the department to achieve high levels of guest and employee satisfaction and quality service while meeting/exceeding financial goals.
Key Responsibilities:
- Assist the Executive Housekeeper in effectively managing department employees, including hiring, training, developing, empowering, coaching, and counseling, as well as conducting performance reviews and resolving problems.
- Develop weekly staffing schedules to optimize productivity and take inventory and maintain supply levels at par.
- Contribute to the development of the department's annual budget and monitor actual results to meet/exceed goals.
- Implement Company or Brand programs in accordance with established procedures to ensure a high level of quality and customer satisfaction and comply with all related Federal/State laws and regulations.
- Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement emergency procedures and training to ensure appropriate protection for hotel guests, staff, and Company assets.
- Complete special projects and participate in task forces/committees, as assigned.
Requirements:
- High School education or equivalent education.
- Some college preferred.
- 5+ years of experience in the Housekeeping field.
- 2+ years of experience as a Supervisor is required.
- Minimum training required per year as assigned by the company.
- Any additional training required by manager.
Work Environment:
This job operates in a hotel environment. This role routinely uses standard housekeeping equipment. Exposure and frequent use to commercial and household chemicals and cleaning solutions. Work days and work hours may vary. This position works in doors and occasionally works outdoors.
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