Director of Membership and Loyalty Programs
2 days ago
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers.
Job Summary:As a key member of our leadership team, you will be responsible for developing and executing comprehensive membership programs that enhance customer loyalty, drive revenue growth, and foster a sense of community among our members.
Key Responsibilities:- Strategic Planning: Develop and implement a strategic vision for membership programs aligned with the company's overall objectives.
- Program Development: Design, launch, and manage innovative membership programs to attract and retain customers, driving increased engagement and loyalty.
- Financial Management: Oversee the financial performance of membership programs, ensuring revenue targets are met while maintaining cost efficiency.
- Cross-Functional Collaboration: Collaborate with marketing, sales, and other departments to integrate membership programs seamlessly into overall business strategies.
- Customer Experience: Focus on enhancing the overall customer experience through personalized and exclusive membership benefits, services, and offerings.
- Data Analysis: Utilize data analytics to measure program effectiveness, identify opportunities for improvement, and make data-driven decisions.
- Team Leadership: Lead a high-performing team, providing mentorship, guidance, and fostering a culture of innovation and collaboration.
- 10+ years progressively responsible experience in Marketing, Strategy, Product development, with at least 5 years experience leading a team.
- Bachelor's degree in business, marketing, or related field, or equivalent experience, Masters degree preferred.
- Experience in a multi-channel retail company with revenue of $2B+.
- Innovative and strategic thinking related to loyalty programs, credit card, and member-based programs, membership loyalty.
- Expert knowledge of marketing function and competencies including strategic planning, program management and measurement, membership loyalty, co-brand credit cards.
- Proven track record of successfully developing and implementing membership programs in a retail or similar industry.
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Senior Director, Membership and Loyalty Programs
3 weeks ago
San Diego, California, United States Petco Full timeTransforming Lives through Membership ProgramsPetco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We're seeking a Senior Director, Membership and Loyalty Programs to develop and execute comprehensive membership programs that enhance customer loyalty, drive revenue growth, and...
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Senior Director, Membership and Loyalty Programs
2 weeks ago
San Diego, California, United States Petco Full timeTransforming Lives through Membership ProgramsPetco is a category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and our planet. We're seeking a Senior Director, Membership and Loyalty Programs to develop and execute comprehensive membership programs that drive customer loyalty, revenue growth, and a sense of...
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Senior Director of Membership and Loyalty
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San Diego, California, United States Petco Full time{"title": "Membership and Payments Strategy Lead", "subtitle": "Drive Customer Loyalty and Revenue Growth", "content": "Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners.We are seeking a Senior Director of Membership and Loyalty to develop and execute comprehensive membership...
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