Fitness Center Representative
10 hours ago
The Member Services Representative will be responsible for delivering an exceptional member experience by providing outstanding customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are must-haves.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills, with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma or GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 25 pounds.
Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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